Send me Jobs like this
Experience
5 - 8 Years
Education
Bachelor of Science(Technology), Masters in Computer Application(Computers)
Nationality
Any Nationality
Gender
Any
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Design, develop, and maintain integrations between ITSM tools (Ivanti , ServiceNow, BMC Remedy, etc.) and enterprise applications (ERP, CRM, HR, Monitoring tools, CMDB, etc.).
- Configure and develop APIs, web services, and middleware components to support ITSM processes.
- Work closely with ITSM process owners (Incident, Change, Problem, Asset, CMDB) to gather integration requirements.
- Develop and customize workflows, business rules, and automation scripts within the ITSM platform.
- Ensure integrations adhere to data quality, performance, and security standards.
- Troubleshoot and resolve integration-related incidents, including connectivity, data flow, and process issues.
- Maintain technical documentation of all integration configurations and workflows.
- Support platform upgrades, patching, and migration activities to ensure integrations remain functional.
- Collaborate with cross-functional teams (IT Operations, Security, Application teams, etc.) to ensure smooth service delivery.
- Develop reports, workflows, scripts, and complex queries within various enterprise service management software tools
- Develop enterprise class monitoring and event management integrations and triggers to a single view and alerting channels
- Support and maintain service management and Assets management software tool versions and patches
- Support and maintain IT configuration management databases, and integrate federated data to a holistic configuration management system
- Develop service dependency maps through physical and logical configuration item relationships
- Support and deliver IT operational processes manually and through task automation tools
Desired Candidate Profile
- Bachelor’s degree in computer science, Information Systems, or related field.
- Hands-on experience with at least one ITSM platform (preferably Ivanti).
- Strong knowledge of APIs, REST, SOAP, web services, and integration patterns.
- Experience with scripting languages (JavaScript, Python, PowerShell, or similar).
- Familiarity with middleware and integration tools (ServiceNow IntegrationHub, MuleSoft, Boomi, Azure Logic Apps, etc.).
- Knowledge of ITIL v4 practices and ITSM processes (Incident, Problem, Change, Asset, CMDB).
- Strong understanding of databases (SQL/NoSQL) and data structures.
- Good troubleshooting, debugging, and problem-solving skills.
- Experience with version control (Git) and CI/CD pipelines.
Employment Type
- Full Time
Company Industry
- Banking
- Financial Services
- Broking
Department / Functional Area
- Software Development
- Application Development (IT Software)
Keywords
- Python
- API
- REST
- SOAP
- SQL DB
- Java Script
- Web Services
- Integration
- Development
- DevOps
- ITSM
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com
ARITA Solutions W.L.L
a
Mr Jithin Shine - BDM
Suite No: 20,Level 5,tower B,Al Rayyan Complex,Al OppositeAlSamiyaRoundabout, Doha, Qatar
Similar Jobs
Software Developer
Gulf Medical University L.L.C
- 3 - 8 Years
- United Arab Emirates (UAE) - United Arab Emirates (UAE)
Technical Project Manager
Confidential Company
- 7 - 14 Years
- Dubai - United Arab Emirates (UAE)
Backend Engineer
CloudJune Technologies L.L.C
- 5 - 10 Years
- Abu Dhabi - United Arab Emirates (UAE)