Italian Call Center

HealthCare International

Posted on 8 Dec

Experience

1 - 7 Years

Job Location

Cairo - Egypt

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Respond to inbound calls, emails, and chat inquiries from Italian-speaking patients and clients, providing accurate information and support.

  • Assist patients with appointment scheduling, medical inquiries, and service navigation in a professional and empathetic manner.
  • Document all interactions and patient information accurately in the company s CRM system.
  • Resolve patient concerns and escalate complex issues to the appropriate department or supervisor as needed.
  • Follow up with patients to ensure their needs have been met and provide additional assistance as required.
  • Maintain up-to-date knowledge of healthcare services, policies, and procedures to deliver accurate information.
  • Collaborate with internal teams to ensure seamless patient experiences and effective communication.
  • Meet or exceed key performance indicators (KPIs) related to response time, customer satisfaction, and call quality.
  • Participate in ongoing training and development sessions to enhance service delivery and language proficiency.
  • Adhere to all company policies, confidentiality standards, and regulatory requirements.

Desired Candidate Profile

1-5 years of experience in a call center, customer service, or related role.

  • proficiency in Italian and proficiency in English, both written and spoken.
  • Excellent communication and interpersonal skills with a patient-focused approach.
  • Ability to work independently in a home-based environment with minimal supervision.
  • Strong organizational skills and attention to detail.
  • Comfortable using CRM systems, call center software, and standard office applications.
  • Demonstrated problem-solving abilities and a proactive attitude.
  • Flexibility to work full-time, part-time, or on a freelance basis as required.
  • Ability to handle sensitive information with discretion and professionalism.
  • Willingness to participate in ongoing training and adapt to new processes.

Company Industry

  • Medical
  • Healthcare
  • Diagnostics
  • Medical Devices

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Italian Call Center

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HealthCare International

https://wuzzuf.net/jobs/p/p0or2en78uyu-italian-call-center-healthcare-international-cairo-egypt