IT Technical Support
CLS Learning Solutions
Multiple Vacancies
Posted on 25 Aug
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
2 Vacancies
Job Description
Roles & Responsibilities
- Installs and configures computer workstations for specialized classroom use. Connects workstations to servers and participates with others to connect with networks
- Installs, configures, and maintainsspecialized software that supports a variety of technical courses
- Responds to, and resolves user help desk calls. Documents calls, completes work and/or forwardto other information technology staff.
- Provides basic troubleshooting of user problemswith common desktopsoftware, accessing databases, network and networked equipment, and e-mail.
- Monitors status of e-mail and other messagingsystems, file servers,and network equipmentto ensure constantavailability. Takes corrective actions and notifiesother staff of unresolved problems.
- Participates in installation and configuration of networked computerusers, e.g., computers, printers, modems, peripheral communications equipment, and software.
- Participates in installing and configuring upgrades to existing networks that enhance continuous operations, desired performance, and service.
- Participates in troubleshooting to resolve network hardware and operations problems, including but not limited to connectivity, internetaccess, electronic mail and file servers.
- Updates existing securitysoftware on networksand workstations. Tests existing operating systems and personal computers for potential viruses and security problems.
- Implements protocols and procedural controls for operation of the network systems.
Desired Candidate Profile
- Has a suitable bachelor degree (preferred computer science)
- Must be Male.
- The experience of about 3 years in a similar position
- Certified in one or more of the followings: (MCSA MCSE CISCO Information Security)
- Good communication skills
- Patient and intelligent to solve problems
Company Industry
- Education
- Training
- Teaching
- Academics
Department / Functional Area
- IT Software
Keywords
- IT Technical Support
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