IT Systems Support Engineer / Technician

SRT Marine Systems plc

Role Overview - IT Systems Support Engineer / Technician

This role is ideal for a talented and ambitious IT Systems Engineering professional. The role of IT Systems Support Engineer / Technician entails being responsible for, the installation, configuration and commissioning of complex network servers, PC and other systems such as CCTV and building monitoring systems that make up our maritime surveillance systems. Along with their ongoing maintenance the role will include trouble shooting potential issues and achieving a resolution for all. Having an inquisitive "Why?", "How?" and "What if?" mindset will prove highly engaging in this role.

Responsibilities - IT Systems Support Engineer / Technician

• Configuration and deployment of networked servers, storage, network (hardware and related software packages) and other IT system support infrastructure
• Check and validate installations, and provide reports
• Configuration and trouble shooting of different types of connectivity systems
• Monitor system performance, undertake trouble shooting and resolution and implementation of software patches and hardware replacements
• Support and train customer internal IT departments and technicians to enable them to take operational ownership and responsibility of the systems we have supplied day to day maintenance, issue identification and resolution
• Maintain good document trails of system changes and updates

Requirements - IT Systems Support Engineer / Technician

• ESSENTIAL - A minimum of 5 years network IT system setup and management experience in either commercial or industrial environments
• ESSENTIAL - Professional verbal and written English and Arabic
• ESSENTIAL - Deep understanding of IT networks and server system configurations and set up in particular Windows/Linux servers and networking (TCP/IP, DNS, VPN)
• Experience with virtualization (VMware/Hyper-V) and cloud platforms (AWS/Azure) advantageous
• Strong understanding of IT security and data protection best practices
• Strong analytical and problem-solving skills with an inquisitive mindset to ask "Why"?
• Excellent teamwork and communication abilities