IT Support specialist

Proactive ITS

Position requirements and details:


1. Minimum 1-2 years of experience in Multiple Operating Systems and virtual infrastructures and networks, next-generation firewalls, routing switching, and VLANs, with a strong understanding of network infrastructure.

2. A bachelor's degree in computer science, information technology, or something similar.

3. Configuring and installing various network devices and services (e.g., routers, switches, firewalls, load balancers, VPNs, QoS).

4. Strong understanding of network and system infrastructure, helping to design and implement a new project in parallel with supporting the delivered projects.

5. Performing network and system maintenance, upgrades, and configurations.

6. Installing and configuring computer hardware, software, systems, networks, printers, and scanners.

7. Monitoring and maintaining computer systems and networks.

8. Responding in a timely manner to service issues and requests.

9. Providing technical support across the company (this may be in person or over the phone).

10. Setting up accounts for new users.

11. Repairing and replacing equipment as necessary.

12. Testing new technology.

A highly developed sense of integrity and commitment to customer satisfaction.

Demonstrated passion for excellence with respect to treating and caring for customers.

Ability to communicate clearly and professionally, both verbally and in writing.

Has a pleasant, patient, and friendly attitude.

Strong detail orientation and communication/listening skills.

Possess a strong work ethic and team-player mentality.

Communication skill requirements

Fluent in English, both written and spoken

Demonstrated ability to present to small workgroups on both technical and functional requirements.