IT Support

Hala Supply Chain Services

Key Responsibilities

• Provide first-line technical support for hardware, software, and network issues.
• Respond to support tickets, calls, and emails in a timely manner.
• Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
• Assist in the setup of new users, accounts, and access permissions.
• Support and maintain Microsoft 365, email systems, and collaboration tools.
• Monitor and maintain network connectivity, including troubleshooting LAN/WAN/Wi-Fi issues.
• Ensure data backups and recovery processes are functioning properly.
• Maintain IT documentation including procedures, configurations, and user guides.
• Escalate complex technical issues to higher-level support or vendors as needed.
• Support cybersecurity measures by monitoring system security and applying updates.
• Train and guide end-users on IT systems, best practices, and tools.

Qualifications

• Bachelor s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• Proven experience in IT support, helpdesk, or technical assistance.
• Strong knowledge of Windows and/or macOS operating systems.
• Familiarity with Active Directory, Office 365, and basic networking.
• Experience with IT ticketing/helpdesk systems.
• Excellent problem-solving, analytical, and communication skills.
• Ability to work independently and as part of a team.

Preferred Skills

• Knowledge of ITIL processes and best practices.
• Experience with cloud platforms (Azure, AWS, or Google Cloud).
• Familiarity with VoIP systems and remote desktop tools.
• Certifications such as CompTIA A+, Network+, Microsoft Certified, or ITIL Foundation.