IT support
Bev Holding
Posted 30+ days ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Hiring an IT support professional requires defining the necessary skills, experience, and responsibilities
Technical Skills & Knowledge
Operating Systems: Proficiency in managing and troubleshooting both Windows and macOS systems. Familiarity with Linux can be a plus.
Networking: Knowledge of basic networking concepts (TCP/IP, DNS, DHCP, VPNs, routers, switches, firewalls).
Hardware Troubleshooting: Ability to diagnose and repair hardware issues (computers, printers, network equipment).
Software Support: Experience supporting software applications (Office 365, antivirus software, email clients, etc.).
Cloud Services: Knowledge of cloud-based systems and services like Google Workspace, Microsoft Azure, AWS, etc.
Remote Support Tools: Familiarity with remote desktop tools to provide support over long distances (e.g., TeamViewer, Remote Desktop).
Experience
Helpdesk Experience: Prior experience in a helpdesk or IT support role, providing troubleshooting and resolving technical issues.
Technical Certifications: Look for certifications such as:
CompTIA A+ (general IT support)
CompTIA NetworK+ (networking basics)
Microsoft Certified: Windows Server or Office 365 certifications
ITIL Foundation (IT service management)
Knowledge of Security Protocols: Basic knowledge of cybersecurity practices, including securing networks and systems against malware, phishing, and other threats.
Soft Skills
Communication Skills: The ability to explain technical issues in simple terms to non-technical users. Being able to communicate clearly and effectively.
Problem-Solving: Strong critical thinking skills to troubleshoot and resolve issues efficiently.
Customer Service: Ability to work under pressure, prioritize, and remain calm when addressing customer or staff concerns.
Team Collaboration: Ability to work well in a team environment, coordinating with other departments or external vendors when necessary.
Responsibilities
Technical Support: Resolving hardware, software, and network issues for employees or clients, often remotely.
System Maintenance: Installing, configuring, and updating software and systems to keep everything running smoothly.
Monitoring: Keeping an eye on system performance, backups, and security to prevent future issues.
Documentation: Keeping track of support requests and resolutions, and maintaining detailed records for auditing and improvement.
Technical Skills & Knowledge
Operating Systems: Proficiency in managing and troubleshooting both Windows and macOS systems. Familiarity with Linux can be a plus.
Networking: Knowledge of basic networking concepts (TCP/IP, DNS, DHCP, VPNs, routers, switches, firewalls).
Hardware Troubleshooting: Ability to diagnose and repair hardware issues (computers, printers, network equipment).
Software Support: Experience supporting software applications (Office 365, antivirus software, email clients, etc.).
Cloud Services: Knowledge of cloud-based systems and services like Google Workspace, Microsoft Azure, AWS, etc.
Remote Support Tools: Familiarity with remote desktop tools to provide support over long distances (e.g., TeamViewer, Remote Desktop).
Experience
Helpdesk Experience: Prior experience in a helpdesk or IT support role, providing troubleshooting and resolving technical issues.
Technical Certifications: Look for certifications such as:
CompTIA A+ (general IT support)
CompTIA NetworK+ (networking basics)
Microsoft Certified: Windows Server or Office 365 certifications
ITIL Foundation (IT service management)
Knowledge of Security Protocols: Basic knowledge of cybersecurity practices, including securing networks and systems against malware, phishing, and other threats.
Soft Skills
Communication Skills: The ability to explain technical issues in simple terms to non-technical users. Being able to communicate clearly and effectively.
Problem-Solving: Strong critical thinking skills to troubleshoot and resolve issues efficiently.
Customer Service: Ability to work under pressure, prioritize, and remain calm when addressing customer or staff concerns.
Team Collaboration: Ability to work well in a team environment, coordinating with other departments or external vendors when necessary.
Responsibilities
Technical Support: Resolving hardware, software, and network issues for employees or clients, often remotely.
System Maintenance: Installing, configuring, and updating software and systems to keep everything running smoothly.
Monitoring: Keeping an eye on system performance, backups, and security to prevent future issues.
Documentation: Keeping track of support requests and resolutions, and maintaining detailed records for auditing and improvement.
Company Industry
- General Trading
- Export
- Import
Department / Functional Area
- IT Software
Keywords
- IT Support
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