Job Description

Roles & Responsibilities

A dedicated, highly technical Field Engineer responsible for the installation, configuration, and support of client PC, Server, and Network infrastructure, with specialized expertise in the Microsoft 365/cloud environment. This role requires significant time on-site at client locations.

I. Core Technical Expertise

PC and End-User Devices

Installation & Configuration: Expert ability to deploy, configure, and troubleshoot Windows 10/11 operating systems and standard business applications.
Hardware Support: Proficiency in diagnosing, repairing, and replacing components in PCs, laptops, and peripherals (e.g., printers).
Security: Experience with endpoint security and centralized antivirus/anti-malware solutions.

Server & Infrastructure

Operating Systems: Proven experience installing, configuring, and supporting Windows Server (2016 or newer).
Core Services: Mastery of fundamental server roles: Active Directory (AD), Group Policy Management (GPM), DNS, and DHCP.
Virtualization: Hands-on experience with server virtualization platforms like VMware vSphere or Microsoft Hyper-V.
Data Management: Experience implementing and managing various backup and disaster recovery solutions.

II. Networking Expertise

Routing & Switching: Proficient in installing, configuring, and troubleshooting network hardware (switches, routers, access points) for small to mid-size environments.
Protocols: Deep understanding of networking fundamentals, including TCP/IP, Subnetting, VLANs, and VPNs.
Security Appliances: Practical experience with basic firewall configuration, rule management, and network security best practices.
Troubleshooting: Ability to quickly diagnose and resolve complex network connectivity, performance, and latency issues across LAN/WAN.

III. Cloud and Microsoft 365 Administration

M365 Setup & Administration: Comprehensive experience with initial Microsoft 365/Office 365 tenant setup and ongoing administration via the Microsoft 365 Admin Center and Entra ID (Azure AD).
User Lifecycle: Expert management of user accounts, licenses, security groups, and onboarding/offboarding processes.
Exchange Online: Experience with mailbox management, email routing, anti-spam configuration, and basic mail flow troubleshooting.
Core Apps: Support and administration of SharePoint Online, OneDrive for Business, and Microsoft Teams.

Desired Candidate Profile

Field Readiness Valid driver's license and reliable transportation. Willingness to travel to client sites daily/weekly.

Problem Solving Exceptional analytical and logical troubleshooting skills to efficiently isolate root causes across diverse IT environments.

Customer Service A professional, patient, and articulate demeanor when interacting with non-technical clients and users.

Communication Excellent verbal and written communication skills for client relations, clear team updates, and detailed technical documentation.

Work Ethic Ability to work independently, manage a queue of service tickets, and prioritize time-sensitive field tasks effectively.

Preferred Qualifications

5+ years of experience in a Field Service/Support role.
Relevant Industry Certifications (e.g., CompTIA NetworK+ / SecuritY+, Cisco CCNA, Microsoft 365 Administrator).

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