IT Support Engineer L2

Confidential Company

Posted 30+ days ago

Experience

2 - 5 Years

Monthly Salary

SAR 5,000 - 7,000 ($1,351 - $1,891)

Job Location

Jeddah, Riyadh - Saudi Arabia

Education

Bachelors in Computer Application(Computers), Bachelor of Technology/Engineering(Computers), Bachelor of Science(Computers)

Nationality

Indian

Gender

Male

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Troubleshoot and resolve complex hardware and software issues, escalating to senior engineers only when necessary to minimize downtime and improve user experience.
  • Manage and maintain Active Directory, including user accounts, group policies, and permissions, ensuring a secure and efficient IT environment.
  • Provide advanced support for network connectivity problems, including troubleshooting routers, switches, and firewalls to maintain network stability and performance.
  • Install, configure, and maintain operating systems (Windows), applications, POS systems and peripherals.
  • Proactively monitor system performance and security, implementing measures to prevent incidents and ensure data protection.
  • Manage and maintain IT asset inventory, ensuring accuracy and compliance with company policies.
  • Participate in on-call rotation to provide after-hours support, ensuring timely resolution of critical issues.
  • Collaborate with other IT teams and vendors to resolve complex issues and implement new technologies.

Desired Candidate Profile

  • Possesses a Bachelor's degree in Computer Science, Information Technology, or a related field, providing a strong foundation in IT principles.
  • Demonstrates a minimum of 3-5 years of experience in IT support or a related role, indicating a proven track record of success.
  • Exhibits proficiency in Windows, macOS, and Linux operating systems, showcasing versatility in supporting diverse environments.
  • Possesses strong knowledge of networking concepts (TCP/IP, DNS, DHCP, routing), allowing for effective troubleshooting of network-related issues.
  • Exhibits excellent problem-solving and analytical skills, enabling efficient identification and resolution of technical issues.
  • Possesses strong communication and interpersonal skills, facilitating effective collaboration with users and team members.
  • Displays a proactive and self-motivated attitude, demonstrating the ability to work independently and take initiative.
  • Demonstrates fluency in English, both written and spoken, to ensure effective communication within the team and with users.

Employment Type

    Full Time

Company Industry

  • IT - Hardware & Networking

Department / Functional Area

  • IT Hardware Support
  • IT Hardware Repair & Maintenance

Keywords

  • IT Support Specialist
  • IT Support Engineer
  • IT Support Engineer L2
  • Desktop Support Engineer
  • Active Directory
  • Desktop Support Specialist

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Confidential Company