IT Support Engineer (6 months)

Client of Exceed IT Services

Posted 30+ days ago

Experience

1 - 3 Years

Job Location

United Arab Emirates - United Arab Emirates

Education

Any Graduation(), Master of Technology/Engineering

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

The IT Support Engineer is responsible for ensuring the reliable and efficient operation of the organization s IT infrastructure, including hardware, Mac systems, servers, and Office 365 environments. This role involves providing technical support to end-users, performing server maintenance, and patching, and troubleshooting issues to minimize downtime and keep business operations running seamlessly. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to communicate effectively with both end-users and team members.

Desired Candidate Profile

- Technical Support: Provide L2 Helpdesk support and resolve technical issues for employees via phone or in-person.
- Troubleshoot hardware, software, and network issues, ensuring minimal downtime for end-users.
- Ticket Management: Track, manage, and resolve help desk tickets in a timely manner, escalating issues when necessary to higher support levels.
- System Administration Support: Assist in managing user accounts, permissions, and Office 365 support.
- System Maintenance: Install, configure, and maintain computer systems, servers, and security patching. Ensure all IT assets are kept up to date and in proper working order.
- Vendor Coordination: Work with external vendors when necessary for hardware repairs, server support, Office365 and other IT-related services.
- Documentation: Create and maintain documentation for IT processes, configurations, and troubleshooting guides. - Ensure documentation is up-to-date and accessible to team members.

Company Industry

  • Recruitment
  • Placement Firm
  • Executive Search

Department / Functional Area

  • IT Software

Keywords

  • IT Support Engineer (6 Months)

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Client of Exceed IT Services

https://www.exceeders.com/pages/vacancies/single/1389?v_status=1&v_expression=&v_createdOn=&v_search=&v_pageNumber=1&v_vacancyType=All&v_contractIds=&v_workTimeIds=&v_countryIds=&v_presenceIds=&v_publishedOn=&v_displayId=&v_experinceIds=&vacancyTab=0&showTab=jobSeeker&selectedTabIndex=0&callFrom=main-list&vacancyCandidateTab=0

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