IT Support Engineer (Saudi National)
Tabby
Employer Active
Posted 5 hrs ago
Send me Jobs like this
Nationality
Saudi Arabian
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Key Responsibilities
Technical Support
Provide first and second-level support to end-users for hardware, software, and network-related issues.
Diagnose and resolve technical problems promptly, including issues like attachments not downloading, internet connectivity problems, inaccessible websites, and repeated logouts.
Document and track support requests using the ticketing system to ensure efficient resolution.
Network Management
Monitor and manage network traffic to ensure optimal performance.
Address network problems and perform planned upgrades to routers and access points.
Provide support during unplanned outages from service providers
IT Asset Management
Assign and unassign equipment and assets, maintaining accurate inventory records.
Oversee the purchase of new equipment and coordinate the repair of damaged equipment.
Conduct regular health checks on all laptops, including performing Windows updates and malware scans.
IT Infrastructure Maintenance
Install, configure, and maintain computer systems, printers, and other IT equipment.
Monitor and maintain IT infrastructure, including servers, networks, and security systems.
User Training and Support
Conduct user training sessions and provide guidance on IT best practices.
Collaborate with other IT team members to ensure seamless operation of IT services.
Continuous Improvement
Participate in IT projects and contribute to continuous improvement initiatives.
Stay updated with the latest technology trends and advancements.
Qualifications:
Bachelor's degree in Information Technology, Computer Science, or a related field.
1-3 years of proven experience as an IT Support Engineer or in a similar role.
Strong knowledge of Windows, Mac OS.
Proficiency in networking troubleshooting, configurations, and network traffic management.
Experience with IT asset management and inventory control.
Familiarity with service providers in the region is a plus.
Excellent problem-solving and communication skills.
Ability to work independently and collaboratively within a team.
Strong organizational skills and attention to detail.
Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional - CCNA Routing & Switching ) are an advantage.
Company Industry
- Banking
- Financial Services
- Broking
Department / Functional Area
- IT Software
Keywords
- IT Support Engineer (Saudi National)
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com