IT Support Engineer Pentagon Information Technology

Configure, administer, and troubleshoot Windows Servers (2008, 2012, 2016, and 2019) for clients. Administer and manage cloud platforms such as Microsoft Azure, AWS, and Google Cloud. Set up, configure, and maintain Virtual Machines in Hyper-V and VMware environments. Implement and support Failover Clustering and High Availability solutions. Manage Domain Controllers, Secondary DCs, GPOs, File Services, Print Services, and IIS. Configure and manage networking equipment including Managed Switches, WiFi controllers, and Security Routers. Manage and configure firewalls such as Fortinet, SonicWall, and Meraki. Configure and support VPN solutions (IPSec and SSL). Set up and manage NAS devices and iSCSI storage. Provide desktop support and system administration for end-users. Administer Microsoft 365 tenants including Exchange Online, SharePoint Online, Entra, MDM, and Intune. Manage Google Workspace environments. Implement and maintain cloud backup solutions such as Azure Backup, AWS Backup, Acronis, and Veeam. Monitor and resolve issues related to servers, networks, desktops, and connected devices for AMC clients. Handle multiple IT support tickets and ongoing projects, ensuring timely and effective resolutions. Collaborate with clients to identify and resolve technical issues while maintaining a high level of customer satisfaction.