IT Support Engineer - Integration Specialist

Vneuron

Job Responsibilities:

• Apply organizations processes to provide efficient, personalized support for both Tunisian and foreign clients.
• Monitor, troubleshoot and resolve application incidents reported by the client with respect of fixed SLA and deadlines.

• Prioritize and categorize incidents.

• Track and document issues and resolutions.

• Troubleshoot issues by using the organizations knowledge base and other resources available.

• Collaborate in developing and enriching the organization knowledge base.

• Generate necessary reports required by the IT department and/or the client.

• Handle escalation and coordination with R&D engineers.

• Handle communication with clients and other support levels.

• Handle new features development and configuration using the system tools and based on client change requests.

Required Profile:

• Able to develop and sustain a productive customer relationship, making the customer and their needs a primary focus

• Active listener, interested in daily problem solving

• Good verbal and written communication skills

• Customer oriented service

• Can work under time pressure with minimal supervision

• Flexible to work on other tasks assigned.

• Highly organized with attention to details, know how to follow procedures and how to apply processes

• Team player: peers well with a team, performs well with a team or individually

• Exposure and knowledge with the following technology is a huge advantage:

  • Apache tomcat, Nginx, Postman

  • PostgreSQL, JS, ETL

  • JIRA ITSM

  • Spring integration

• Fresh graduates are welcome to apply.

Benefits:

We offer:

• Healthcare and wellness benefits to you and your family

• An evolving and pleasant environment that challenges you to develop new skills

• Proper conditions to help you focus on what you love doing

• A winning team that has relied on Respect, Sharing and Passion for what it does

• Equal Employment Opportunities: Gender, religious, culture equity

• Possibility to work remotely