IT Support Consultant

Bilfinger

In the Middle East, Bilfinger is one of the leading service providers of engineering and consultancy services, project management, construction, maintenance O&M and life cycle services. We enhance the efficiency of our client's assets, ensure a high level of availability and reduce maintenance costs. With our 4.000 employees, we are a leading German corporation where engineering excellence, safety and quality are part of our DNA. With four entities in the Middle East (Bilfinger Tebodin Middle East, Bilfinger Deutsche Babcock Emirates, Babcock Borsig Service Arabia, Babcock Borsig Steinm ller Kuwait) and over 10 offices across the region, we offer job opportunities that allow you to utilize all your knowledge and experience. Are you looking for a chance to put your skills to their best-possible use? Then we have what you are looking for!

Job description

Job Title: IT support consultant

Responsibilities:

• Perform basic problem solving and assistance on various software applications and hardware systems for users
• Serve as the first point of contact for users seeking technical assistance over the Ticketing System.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by users
• Direct unresolved issues to the next level of support personnel
• Record events and problems and their resolution in logs
• Identify and suggest possible improvements on procedures
• Performs routine technical assistance and maintenance duties.
• Maintains and updates record keeping system
• Assists with tracking inventory levels of equipment and materials; performs data entry and maintenance of records.
• Performs miscellaneous job-related duties as assigned.

Requirements and skills

• 0-3 years of experience as an IT support consultant.
• Working knowledge of MS office products, software installations and IT hardware
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Proficiency in English,
• Excellent communication skills
• Customer-oriented and cool-tempered
• Bachelor's degree or Diploma in IT, Computer Science or relevant field