IT Specialist

MG

Multiple Vacancies

Posted 30+ days ago

Experience

2 - 4 Years

Job Location

Cairo - Egypt

Education

Any Graduation()

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

2 Vacancies

Job Description

Roles & Responsibilities

  • Follow up with employees post-troubleshooting to ensure full restoration of IT system functionality and user satisfaction.
  • Install, configure, and update hardware and software components based on organizational needs.
  • Prioritize and manage multiple open technical issues simultaneously, ensuring timely resolution.
  • Maintain detailed records of problems and solutions to support continuous improvement and knowledge sharing.
  • Create and update technical documentation and service catalogs for software installations, hardware configurations, and issue resolution procedures.
  • Track and manage IT hardware inventory, ensuring availability and proper allocation.
  • Diagnose and resolve network-related issues, including LAN, WLAN, CCTV, and IP telephony systems.
  • Administer and support both active and passive networking components, including switches and structured cabling.
  • Work with virtualization platforms such as VMware ESXi, vCenter, and Microsoft Hyper-V.
  • Possess working knowledge of backup solutions, particularly Veeam Backup & Replication.
  • Familiar with monitoring tools like Net Monitor, ManageEngine, and Desktop Central for system performance and asset management.

Desired Candidate Profile

  • Bachelor s degree in Information Technology, Computer Science, or a related field.
  • 2 4 years of hands-on experience in IT support, including help desk operations, network administration, and hardware troubleshooting.
  • Strong technical knowledge of Windows Server environments (MCSA certified) and computer networking (CCNA certified or equivalent).
  • Proficient in managing and supporting Office 365, Kaspersky Antivirus, FortiGate Firewalls, VMware ESXi, and Microsoft Hyper-V platforms.
  • Excellent communication and interpersonal skills, with a proven ability to troubleshoot and resolve issues remotely (via phone) and on-site.
  • Good command of English, both written and verbal.

Company Industry

  • Other

Department / Functional Area

  • IT Software

Keywords

  • IT Specialist
  • Manufacturing

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MG

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