IT Service Desk Specialist

Erada

Employer Active

Posted 12 hrs ago

Experience

2 - 4 Years

Job Location

Cairo - Egypt

Education

Any Graduation()

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Job Description

Key Responsibilities:

  • Provided the first tier of support and troubleshooting.
  • Dealing with incoming issues day to day in a professional manner over the Ticketing system, Email & phone calls
  • Follow up on the Implementation and Modification processes of the IT system
  • Advise, and train users on appropriate action and how to use different types of systems.
  • Responding on time to IT service issues and requests.
  • Follow up with users daily to make sure their computer systems are functioning properly.
  • Acting as a vocal point between the users and the concerned teams internal the IT departments.
  • Install, configure, troubleshoot, diagnose, and resolve problems in all OS Systems (Windows, Linux, Android), Computer Applications, Tablets, Multifunction Printers, Camera,
  • VOIP IP Phones, and Networks.
  • Solid knowledge of remote applications (TeamViewer, Any Desk, etc.).
  • knowledge of EDR, MDM, Antivirus, Backup, Maintenance, and Recovery data Applications (Acronis, CloneZilla, Hiren's Boot CD PE).
  • Working in teamwork and Sharing knowledge with team colleagues

Desired Candidate Profile

Job Requirements

Qualifications & Technical Aspects:

  • Bachelor's degree in information technology, Computer Science, or relevant degree.
  • 2 to 4 years of experience in the IT Field.
  • Ability to handle daily issues related to IT Infrastructure.
  • Have good communication skills.
  • ITIL Foundation is a plus.
  • Basics Knowledge in A+, N+, CCNA, MCSA.
  • Basics Knowledge in FortiGate FW and AP.
  • Hands-on experience in Mobile Device Management Tools.
  • Knowledge of Linux Environment Especially Ubuntu OS .
  • Ability to deal with laptops, Tablets, Multifunction Printers, cameras, Email systems, VOIP IP Phones .
  • A good English Speaker is a must.

Company Industry

  • Consulting
  • Management Consulting
  • Advisory Services

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • IT Service Desk Specialist

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Erada

https://wuzzuf.net/jobs/p/ewp4ewwry0l1-it-service-desk-specialist-erada-cairo-egypt