IT Senior Technical Support

Misr Elhegaz Group

Employer Active

Posted 8 hrs ago

Experience

5 - 7 Years

Job Location

Cairo - Egypt

Education

Bachelors in Computer Application(Computers)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities


Key Responsibilities

  • Participate in the installation, configuration, upgrade, and administration of networked servers, workstations, peripheral devices, and software to ensure continuous operations.
  • Perform server backup operations, troubleshoot technical issues, and replace/repair components when needed.
  • Install and configure network upgrades to enhance system performance, reliability, and security.
  • Update and maintain network and endpoint security systems, applying antivirus and security protocols.
  • Respond to and resolve escalated Helpdesk tickets and user requests.
  • Conduct advanced troubleshooting of servers, routers, switches, and system adjustments.
  • Document system processes, procedures, and technical configurations.
  • Collaborate with IT team members to ensure network stability and efficiency.

Desired Candidate Profile

  • Bachelor s degree in Computer Science, Computer Engineering, or related field.
  • Minimum of 5 years experience in a similar role.
  • Professional certifications preferred (Microsoft, Cisco).
  • Strong ability to prioritize, manage multiple projects, and meet deadlines.
  • Proficiency in system and server-level documentation.
  • Excellent communication, problem-solving, analytical, and decision-making skills.
  • Team player with the ability to work under pressure and extended hours when required.

Company Industry

  • IT - Software Services

Department / Functional Area

  • IT Software

Keywords

  • IT Senior Technical Support

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

Misr Elhegaz Group

About Misr ElHegaz

Founded in 1982, Misr ElHegaz Group is one of the largest and most established plastics manufacturing companies in Egypt and the Middle East. With more than 13 factories operating on over 200,000 m , we deliver high-quality products to both local and regional markets.
We take pride in providing a dynamic work environment that supports innovation, professional growth, and continuous development.

Read More

https://wuzzuf.net/jobs/p/4bcugogw00hf-it-senior-technical-support-misr-elhegaz-group-cairo-egypt