IT Sales Systems Support Specialist

Dreem Mashreq Foods

Key Responsibilities

• Provide first-line functional support for the Secondary Sales ERP system and handheld applications used by sales and distributor teams.
• Perform on-site troubleshooting for handheld devices and system issues to ensure uninterrupted sales and distributor operations.
• Coordinate with the system provider to resolve technical problems and maintain system stability for internal and external users.
• Monitor, configure, and maintain handheld devices, including software updates, connectivity, and replacements for both sales and distributor staff.
• Process and manage changes to customer and distributor data such as credit limits, payment terms, customer type, and sector.
• Liaise directly with distributors to address system issues, gather feedback, and support their operational needs.
• Validate data consistency and synchronization between the ERP and handheld systems to ensure accurate reporting and audit readiness.
• Collaborate with Sales, Audit, Finance, and distributor teams to handle system-related requests efficiently.
• Facilitate the flow of data between ERP, handhelds, and reporting systems to support business decision-making.
• Support distributor training and provide guidance to improve system adoption and usage.
• Ensure all system modifications comply with company policies, internal controls, and compliance standards.
• Deliver daily technical support to users across departments and distributor partners, resolving issues promptly and proactively.

• Bachelor s degree in Information Systems, Business Administration, or a related field.
• 3 5 years of experience in ERP or sales systems support, preferably in FMCG or retail.
• Solid understanding of Secondary Sales systems, handheld devices, and distributor operations.
• Strong communication skills in English, attention to detail, and a proactive problem-solving mindset.