IT Platform Administrator

ACAPS

Role summary

The IT Platform Administrator will oversee the organization s digital platforms, with a strong emphasis on designing and managing workflows in information management systems, primarily in Airtable. The role also covers functional support for Microsoft 365 collaboration tools (SharePoint, Teams), coordination with external IT providers, and driving adoption of digital tools across the organization. This is a hybrid role, combining hands-on technical platform administration with proactive user support. The position serves as the bridge between technical services and staff needs, ensuring that digital platforms are effective, user-friendly, and well-governed.

Responsibilities

Key Responsibilities:

User Lifecycle Management (25%)

• Facilitate onboarding/offboarding across platforms (Airtable, M365, and others) in coordination with the external IT provider.
• Act as the internal focal point for user requests and issues related to other software platforms used at ACAPS.
• Deliver training, coaching, and onboarding sessions for staff on Airtable, SharePoint, Teams, and other tools as needed.
• Develop user guides, documentation, and adoption resources.

Centralized Software Administration (40%)

• Serve as primary administrator for Airtable: bases, templates, workflows, data models, permissions, automations, integrations.
• Design and build AirTable bases that meet needs for data collection and product management for different ACAPS teams.
• Act as functional administrator for M365 collaboration tools (SharePoint, Teams): structure, permissions, governance.
• Coordinate with external IT provider for backend tasks (license provisioning, MS365 role management, troubleshooting).
• Contribute to governance standards across all SaaS platforms.

Workflow Process Optimization (25%)

• Identify opportunities for automation and digitization (e.g., Airtable automations, Power Automate).
• Support teams in improving efficiency and eliminating manual processes.
• Enable cross-platform integrations.
• Audit platform usage to prevent redundancy and shadow IT.

Vendor Liaison & Coordination (10%)

• Act as the primary liaison with external IT providers for escalations and feedback.
• Communicate user needs and service updates.