IT Helpdesk Technician

Lucid Motors

Posted on 2 Dec

Experience

2 - 7 Years

Job Location

Saudi Arabia - Saudi Arabia

Education

Bachelor of Science(Computers)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Responsibilities:

  • Serve as the first point of contact for end users seeking technical assistance via phone, email, chat or ticketing system.
  • Guide users through step-by-step solutions in person or remotely.
  • Assist with onboard
  • Assist users in troubleshooting and resolving technical problems with hardware and software.
  • Experience with Active Directory, remote desktop tools, or enterprise systems.
  • Proficiently manage the lifecycle of support tickets, actively updating, tracking, and efficiently closing them to ensure prompt issue resolution.
  • Handle OS deployments and imaging for PCs and laptops, ensuring standardized configurations and streamlined deployment processes.
  • Report issues to higher-level support teams when necessary.
  • Collaborate with IT teams or departments to resolve issues.
  • Handle password resets and account unlock requests.
  • Install, configure, and troubleshoot software applications.
  • Assist with hardware-related problems, including desktops, laptops, printers, and other peripherals.
  • Coordinate hardware repairs or replacements when necessary.
  • Monitor network performance and troubleshoot basic network connectivity issues.
  • Provide support to end-users for basic network-related problems, such as connectivity issues or slow performance.
  • Diagnose and resolve basic network issues, including connectivity problems, IP address conflicts, and DNS errors.
  • Ensure antivirus software and security patches are up to date.
  • Coordinate with vendors for repairs or replacements when necessary.
  • Assist in configuring network, systems, storage, and security devices.
  • Provide support to end-users and other IT teams for firewall-related issues.
  • Work with security teams to implement and enforce security controls.
  • Collaborate with other network engineers, IT teams, and security professionals to address issues.
  • Monitor server health, troubleshoot server-related issues, and perform routine maintenance.
  • Provide on-site support by visiting offices and locations as needed.
  • Ability to perform IT Inventory assets management as needed.

Desired Candidate Profile

Required Skills & Qualifications:

  • Bachelor s degree in computer science from an accredited university
  • 2+ years of practical experience in a similar technical support role, preferably in a corporate or enterprise environment.
  • Good knowledge of ITSM, ITIL standards and its processes
  • Excellent communication skills to respond to user inquiries and issues through various channels like phone, email, or chat.
  • Ability to collaborate effectively with network, systems, and security teams to address issues.
  • Good understanding of network, security, systems, and storage systems.
  • Strong understanding of Windows/Mac OS, Microsoft Office Suite, and common business applications.
  • Ability to respond to and triage basic security incidents related to firewall alerts.
  • Familiarity with network & systems monitoring tools to identify and address potential problems.
  • Familiarity with ticketing systems (e.g., ServiceNow, Jira, Zendesk).
  • Strong organizational and time-management skills.
  • Knowledge of configuring routers, switches, and other networking devices, as well as assisting users with network settings on their devices.
  • Excellent verbal and written communication skills

Company Industry

  • Automotive
  • Automobile
  • Auto Accessories

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • IT Helpdesk Technician

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Lucid Motors

u>Leading the future in luxury electric and mobility /u>
At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.
We plan to lead in this new era of luxury electric by returning to the fundamentals of great design where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.
Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.

Read More

https://job-boards.greenhouse.io/lucidmotors/jobs/4983331007

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