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Experience
0 - 5 Years
Job Location
Education
Bachelor of Science(Computers)
Nationality
Any Nationality
Gender
Any
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- To ensure optimal IT Services availability to business & customers.
- To efficiently lead L1 support team and Help Desk to ensure end user satisfaction.
- To efficiently manage and maintain end user IT assets comprising PCs, Software’s, Printers, Scanners, Video conferencing end point devices, QMS, Attendance, and IP Telephones.
- To monitor and regularly review status of Helpdesk calls received, closed and pending. Take appropriate corrective actions, escalation towards improvement of end user support quality.
- Ensure priority technology support to Senior Management.
- Ensure to implement IT security across bank’s sites and to ensure it as per defined baselines from relevant departments.
- New installation and replacement configuration of laptops, desktops, VDIs, etc by retaining end-user apps and applications.
- Migration of end-users to M365 following the security process and procedures adhering to the information security baselines.
- Ensure safety, security & tidy end user IT Assets, environment through frequent site visits including branch network IDF room.
- Ensure BCP support during BCP simulations and site preparation
Desired Candidate Profile
- Should have be on his own visa
- Work Permit would be provided for a month
- Arabic speaker preferred
- Work Location is Abu Dhabi
Employment Type
- Full Time
Company Industry
- IT - Hardware & Networking
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- IT Support Specialist
- Desktop Support Technician
- Troubleshooting
- System Configuration
- Technical Support
- Technical Support Engineer
- Helpdesk Support
- Helpdesk Technician
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IT People FZ LLC
Established in 2001, IT People Group has been delivering exceptional value since two decades to its impressive clientele in the Gulf region and the Indian sub-continent. Expertise in providing state-of-the-art IT products, IT infrastructure, IT consulting solutions and services. Dynamic team consists of multiple nationalities spread globally with a strong process and domain orientation. The IT Consulting Services division of the company focuses on key technologies and promotes the Extended Onsite Delivery Center model. The division also provides managed services. We adopt an analytical and systematic approach to technology resource consulting through a delivery design that creates real business value to its clients. Our global delivery services model combines the client’s business processes, and resource management requirements that create a smoother flow of operations through availability and optimum utilization of resources with greater flexibility in resource management.
Read MoreUnited Arab Emirates (UAE)
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