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Nationality
Any Arab National
Gender
Female
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Job Title: IT Helpdesk Engineer
Skills: IT Helpdesk,Technical Support,Troubleshooting
Experience: 2+ years
Work Location: Abu Dhabi, UAE
Mode: Work from office
Language : Arabic & English
- Provide technical assistance to users by identifying issues, researching solutions, and guiding them through corrective steps.
- Troubleshoot hardware, software, and network problems to ensure optimal workstation and LAN performance.
- Maintain and update client documentation to improve reference materials and support efficiency.
- Participate in the development of client training programs by identifying learning gaps and recommending instructional content.
- Support clients with disabilities by recommending appropriate assistive devices and techniques.
- Monitor compliance with service agreements to avoid legal challenges and ensure service quality.
- Recommend system improvements based on performance analysis and user feedback.
- Stay current with industry trends and technologies by participating in educational opportunities and maintaining professional networks.
- Contribute to the organization’s mission by completing related tasks and projects as needed.
Desired Candidate Profile
- Bachelor’s degree in Computer Science, Information Technology, or a related field (preferred).
- Proven experience in a helpdesk or technical support role.
- Strong problem-solving and communication skills.
- Familiarity with LAN/WAN systems, operating systems, and common software applications.
- Ability to write clear and concise documentation.
- Knowledge of accessibility tools and techniques is a plus.
Employment Type
- Full Time
Company Industry
- IT - Software Services
Department / Functional Area
- IT Software
Keywords
- Help Desk
- IT Support
- Troubleshooting
- Technical Support
- IT Support Specialist
- Active Directory
- Software Installation
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COFORGE LIMITED
Coforge is a leading global IT solutions organization, enabling its clients to transform at the intersect of unparalleled domain expertise and emerging technologies to achieve real-world business impact. A focus on very select industries, a detailed understanding of the underlying processes of those industries, and partnerships with leading platforms provide us a distinct vantage. We leverage AI, Cloud, and Insight-driven technologies, allied with our industry expertise, to transform client businesses into intelligent, high growth enterprises. Today our proprietary platforms power critical business processes across the Financial Services and Travel industries. Our 23,500 technology and process consultants engineer, design, consult, operate, and modernize systems across the world. Coforge is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin.
Read MoreShirish Awasthi - Group Manger
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