IT Help Desk Technician

Shabana Group

Posted 30+ days ago

Experience

1 - 3 Years

Job Location

Cairo - Egypt

Education

Bachelor of Science(Computers)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

. Coordinate IT activities, including help desk operations, project implementation, and vendor management.
. Monitor and track open issues, ensuring timely resolution and escalation where necessary.
. Manage IT support ticketing system and analyze trends to suggest improvements.
. Support IT procurement, license management, and hardware/software inventory tracking.
. Assist in the planning and execution of IT projects (system upgrades, network expansions, etc.).
. Document IT processes, procedures, and user manuals.
. Liaise with departments to understand needs and deliver IT solutions.
. Coordinate with external service providers and vendors.
. Assist with basic IT support tasks as needed.
. Provide first-level technical support for hardware, software, and network issues.
. Respond to service requests and incidents via ticketing system, email, or phone
. Install, configure, and maintain desktops, laptops, printers, and other peripherals.
. Support for Office 365, email clients, and business applications.

Desired Candidate Profile

. Bachelor s degree in information technology, Business IT, or related field.
. 1-3 years of experience in IT operations, coordination, or support.
. Good Knowledge MCITP - CCNA
. Knowledge of IT systems, infrastructure, and service delivery processes.
. Familiarity with ITIL framework is a plus.
. Strong organizational, communication, and problem-solving skills.

Company Industry

  • Consulting
  • Management Consulting
  • Advisory Services

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • IT Help Desk Technician

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Shabana Group

https://wuzzuf.net/jobs/p/oijbjqpliptu-it-help-desk-technician-shabana-group-cairo-egypt