IT Help Desk Technician

Lilly Landscape

Posted 30+ days ago

Experience

1 - 2 Years

Job Location

Cairo - Egypt

Education

Any Graduation()

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Provide first-level technical support to end-users, resolving hardware, software, and network issues promptly.
  • Install, configure, and maintain desktop computers, laptops, printers, and other IT equipment.
  • Troubleshoot and resolve connectivity issues with local area networks (LAN), Wi-Fi, and internet access.
  • Assist with onboarding and offboarding processes, including setting up user accounts and access permissions.
  • Document issues, solutions, and best practices in the help desk knowledge base.
  • Escalate complex technical problems to higher-level IT staff or external vendors as needed.
  • Perform routine maintenance, updates, and security checks on company devices and systems.
  • Support users with software installations, updates, and troubleshooting for commonly used applications.
  • Maintain inventory of IT assets and ensure equipment is tracked and accounted for.

Desired Candidate Profile

  • 1-2 years of experience in an IT help desk, technical support, or similar role.
  • Familiarity with Windows and Mac operating systems, as well as common office productivity software.
  • Basic understanding of networking concepts, including TCP/IP, DNS, and Wi-Fi troubleshooting.
  • Strong problem-solving skills and the ability to diagnose and resolve technical issues efficiently.
  • Excellent verbal and written communication skills to assist users with varying technical backgrounds.
  • Ability to prioritize tasks and manage multiple support requests simultaneously.
  • Experience with remote support tools.
  • Customer-focused attitude with a commitment to delivering high-quality service.
  • Willingness to learn and adapt to new technologies and procedures.
  • Ability to work on-site in an office environment.

Company Industry

  • Landscaping

Department / Functional Area

  • IT Software

Keywords

  • IT Help Desk Technician

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Lilly Landscape

https://wuzzuf.net/jobs/p/dc9sz0mtiuch-it-help-desk-technician-lilly-landscape-cairo-egypt