IT Help Desk

Pure Life Filters Company

Job Description:

* Provide technical support for hardware, software, internet, and networking problems throughout the organization.

* Install, configure, and maintain desktop and laptop computers, printers, biometric systems and other IT equipment.

* Manage and monitor Windows Server and Active Directory, ensuring that users have access and security properly.

* Manage, troubleshoot network infrastructure, including MikroTik routers, LAN/WAN, and internet connectivity.

* Support for virtualization environments (e.g. VMware and Hyper-V) and perform regular system updates and backups.

* Supervision of surveillance systems (surveillance cameras), internal PBX phone systems, and mobile signal boosting solutions.

* Maintain cybersecurity protocols and assist with risk assessments and data recovery plans.

* Support and manage websites with WordPress, and help with basic graphic design tasks.

* Manage Microsoft 365 email services and provide technical support for email and cloud tools.

* Work on Odoo's ERP system, databases (SQL), digital content management and social media presence.

Job Requirements:

* Bachelor's degree in Information Technology, Computer Science, or a related field.

* 3 to 5 years of experience in a similar job in IT support or help desk.

* Good knowledge of networking (LAN/WAN), Windows server, and troubleshooting of IT hardware/software.

* Familiarity with Microsoft 365, WordPress, and ERP (preferably Odoo).

* Basic understanding of cybersecurity and backup solutions.

* Ability to work independently and under pressure, with a high skill in problem-solving.

* Good communication skills, and proficiency in English (spoken and written).