IT Help Desk
New Generation Development
Employer Active
Posted 5 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Serve as the first point of contact for employees seeking technical assistance over the phone or email
Direct unresolved issues to the next level of support personnel
Record events and problems and their resolution in logs
0:1 year experience as a help desk
Tech savvy with working knowledge of CCNA - MCSA
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and resolve basic technical issues
Customer-oriented and cool-tempered
BSc/BA in IT, Engineering or relevant field - Class 2023:2024
Desired Candidate Profile
0:1 year experience as a help desk
Tech savvy with working knowledge of CCNA - MCSA
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and resolve basic technical issues
Customer-oriented and cool-tempered
BSc/BA in IT, Engineering or relevant field - Class 2023:2024
Company Industry
- IT - Software Services
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- IT Help Desk
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New Generation Development
https://wuzzuf.net/jobs/p/uozr7r0jky2e-it-help-desk-new-generation-developments-cairo-egypt