IT Help Desk

Mersal

Posted 30+ days ago

Experience

1 - 4 Years

Job Location

Cairo - Egypt

Education

Any Graduation()

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Respond to IT support requests via phone, email, or ticketing system.
  • Troubleshoot and resolve hardware, software, network, and printer issues.
  • Set up, install, and configure computers, phones, and other hospital IT devices.
  • Provide basic training and guidance to hospital staff on software use.
  • Maintain IT inventory and ensure proper documentation of issues and solutions.
  • Escalate complex issues to senior IT staff or vendors.
  • Ensure data privacy and security protocols are followed.
  • Support hospital-specific systems (like HIS, LIS, PACS, EMR, etc.) preferred.
  • Perform routine checks and maintenance on IT systems.
  • Ensure uptime and reliability of hospital communication tools.

Desired Candidate Profile

  • Bachelor s degree in Information Technology, Computer Science, or related field.
  • Professional Experience:
  • Minimum of 1 year in an IT support/helpdesk role.
  • Preferred: Experience working in a healthcare or hospital setting.
  • Certifications / Qualifications (Preferred):
  • CompTIA A+
  • ITIL Foundation
  • Microsoft Certified: Modern Desktop Administrator
  • Knowledge of Hospital Information Systems (HIS) is a plus.
  • Experience with Prime Care Hospital Information System (HIS)
  • Skills and Competencies:
  • Strong problem-solving and communication skills
  • Ability to work under pressure in a clinical environment
  • Customer-service oriented
  • Understanding of Windows OS, basic networking, and hospital workflows

Company Industry

  • NGO
  • Social Services
  • Community Services
  • Non-Profit

Department / Functional Area

  • IT Software

Keywords

  • IT Help Desk

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Mersal

https://wuzzuf.net/jobs/p/os41p0phg4vn-it-help-desk-mersal-cairo-egypt