IT Help Desk Engineer

eBSEG

Posted 30+ days ago

Experience

2 - 5 Years

Job Location

Cairo - Egypt

Education

Bachelor of Technology/Engineering

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Maintain the daily performance of computer systems.
  • Respond to email messages for employees seeking help and provide prompt responses to questions from employees.
  • Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other technical tools and products.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Research the problem and come up with a solution.
  • Assist with onboarding of new users.
  • Install, test and configure new workstations, peripheral equipment, and software
  • Installs and maintains all end-user software and hardware.
  • Manages PC setup and deployment for new employees.

Desired Candidate Profile

  • Has a Bachelor degree in Information Technology.
  • Excellent problem-solving skills and troubleshooting
  • Ability to adapt to new technologies and techniques
  • Ability to multitask
  • Prepares and presents technical information reports.
  • Excellent knowledge of operating systems
  • Knowledge of networks designing, implementation, and performance tuning (Preferred)
  • Very good knowledge of Microsoft products.
  • Excellent knowledge of software maintenance and testing
  • Preferably lives in Maadi.

Company Industry

Department / Functional Area

Keywords

  • IT Help Desk Engineer

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