IT Help Desk Engineer
eBSEG
Posted 30+ days ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Maintain the daily performance of computer systems.
- Respond to email messages for employees seeking help and provide prompt responses to questions from employees.
- Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other technical tools and products.
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Research the problem and come up with a solution.
- Assist with onboarding of new users.
- Install, test and configure new workstations, peripheral equipment, and software
- Installs and maintains all end-user software and hardware.
- Manages PC setup and deployment for new employees.
Desired Candidate Profile
- Has a Bachelor degree in Information Technology.
- Excellent problem-solving skills and troubleshooting
- Ability to adapt to new technologies and techniques
- Ability to multitask
- Prepares and presents technical information reports.
- Excellent knowledge of operating systems
- Knowledge of networks designing, implementation, and performance tuning (Preferred)
- Very good knowledge of Microsoft products.
- Excellent knowledge of software maintenance and testing
- Preferably lives in Maadi.
Company Industry
- Consulting
- Management Consulting
- Advisory Services
Department / Functional Area
- Engineering
Keywords
- IT Help Desk Engineer
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