IT Engineer Help Desk

ADO Group

Posted on 25 Aug

Experience

3 - 5 Years

Job Location

Suez - Egypt

Education

Bachelors in Computer Application(Computers)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Provide technical support for hardware, software, and network issues
  • Respond to help desk tickets and resolve problems efficiently
  • Install, configure, and maintain IT systems and equipment
  • Document issues and solutions in the ticketing system
  • Assist with onboarding/offboarding and user account setup
  • Ensure compliance with IT policies and security protocols

Desired Candidate Profile

  • Bachelor s degree in Information Technology, Computer Science, or related field
  • 3 5 years of experience in IT support or help desk roles
  • Strong knowledge of Windows OS, Microsoft 365, and basic networking
  • Familiarity with Active Directory and remote desktop tools
  • Excellent communication and troubleshooting skills
  • Relevant certifications (e.g., CompTIA A+, ITIL) are a plus

Company Industry

Department / Functional Area

Keywords

  • IT Engineer Help Desk
  • Manufacturing

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