IT Customer Support

SYTEQ CORPORATION L.L.C

Requirements

• Strong knowledge of Windows/macOS and basic networking
• V.Good communication skills in English and Arabic
• Ability to explain technical topics to non-technical users
• Experience with remote tools and ticketing systems is a plus
• Organized, detail-oriented, and customer-focused
• Autodesk software knowledge or IT certifications are a plus

Responsibilities

• Contact clients post-sale to activate licenses and ensure proper usage
• Guide clients on installation steps and how to avoid issues
• Ensure client satisfaction and enhance their user experience
• Escalate client needs for extra features/services to the Account Manager
• Provide technical support via email, phone, remote sessions, or meetings
• Search for solutions in vendor support channels when needed
• Communicate directly with vendors if no solution is found online
• Document all support activities via email with the client
• Keep a log of issues, resolutions, and escalations
• Identify internal IT needs and ensure timely purchase of required equipment
• Maintain updated records of all IT assets within the company

Benefits

• Social, Life, and Premium Medical insurance
• Profit Share
• Bonus
• Transportation allowance

Work Condition

• Days off: Friday & Saturday
• Working Hours: 9:00 to 5:00
• Location: Nasr City