IT Business Analyst TE Connectivity Ltd

Provides technical, operational support and system administration activities, maintains knowledge about current software systems and provides suggestions for improvements.

Job Requirements

• Capturing new business requirements and communicating them with the Digital team.
• Interpret business requirements and simplify them for easy analysis of top management to make strategic business decisions.
• Deployment of digital tools in the different areas including end-users training and day-to-day support providing
• Participates in all test phases of implementation and highlight issues accordingly
• Highlight and share key milestones,accomplishments ,Roadblocks on the project schedule.
• Ensure incidents are resolved, requests are filled, and the customer communication process is complete, and feedback provided.
• Documents solutions,results about incidents,demands in the ticket management system
• Provides either remote (phone, remote-control) or onsite support
• Ensure all implemented digital tools including their infrastructure are in optimal condition.
• Track issues from reporting to resolution while updating the internal knowledge base and,or communicating learning with internal business units
• Follow up the concerned TEIS support teams regarding on the resolution to open tickets.
• Providing initial fault diagnosis for minor issue and coordinating with all levels
• Document processes, procedures, and technical resolutions