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Experience
1 - 7 Years
Job Location
Education
Bachelor of Science(Computers)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Based at the Mandarin Oriental Downtown, Dubai within the IT department in Dubai, the IT Assistant is responsible to provide additional support to the hotel IT Manager on the day-to-day IT support within the hotel. This includes, but not limited to first line colleague support, second line guest support, IT hardware and software maintenance tasks, system event alert rectifications and AV support issues. IT Assistant reports to the IT Manager.
As an IT Assistant, you will be responsible for the following duties:
- Provide daily IT support to both colleagues and guests, including second-line and weekend support.
- Assist with routine IT tasks and troubleshoot technical issues as needed.
- Deliver dedicated Audio Visual support, including preventive maintenance and event setup.
- Support meetings and events with IT-related AV services.
- Follow up on project tasks as part of ongoing project management responsibilities.
- Monitor and assist with cybersecurity operations and ensure compliance with security protocols.
Desired Candidate Profile
As an IT Assistant, we expect from you:
- Experienced in IT and AV support, including equipment setup, transport, and repair.
- Skilled in camera, lighting techniques, editing software, and multimedia production tools.
- Strong communication skills with the ability to work under pressure and collaborate effectively.
- Creative, flexible, and proficient in word processing and computer systems.
- Physically capable of long periods of sitting/standing, with good hearing and eyesight.
- Holds a high school diploma or GED; an associate's degree is a plus.
Company Industry
Department / Functional Area
Keywords
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Mandarin Oriental Hotel Group
Mandarin Oriental Downtown, Dubai is looking for an IT Assistant to join our IT team. Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. Nestled in the city's heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards. With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites. Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.
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