IT Applications Manager
Tawteen
Posted 30+ days ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Core System Ownership
Take full ownership of end-to-end performance and delivery of:
- Passenger Service Systems (PSS): Radixx or equivalent
- Departure Control Systems (DCS) and check-in systems
- Airport Systems: AODB, BRS, FIDS, RMS, Flight Movement & Messaging, CUTE/CUPPS
- Crew Management Platforms: Scheduling and rostering tools
- OTA & Aggregator Integrations: APIs with Booking.com, Trip.com, Kiwi, etc.
- Corporate & Learning Systems: M365 apps, MDM tools, LMS
- Loyalty, CRM & Payment Gateways
Vendor Governance & Implementation
- Own vendor relationships with partners such as Radixx, Hitit, SITA, Datalex, IPORT, Sabre, Amadeus, Navitaire, or other aviation tech providers.
- Manage SLAs, onboarding, escalations, support frameworks, and project delivery.
- Lead RFP, contract, and commercial evaluations when considering replacements or upgrades.
Operational & Digital Enablement
- Ensure uptime, availability, and resolution SLAs for all applications.
- Recommend and implement automation, workflow simplification, and integrations.
- Identify quick wins and long-term improvements that enhance guest experience or reduce operational effort.
Governance & Compliance
- Ensure proper documentation, backup, and change control for all managed systems.
- Align all solutions to SalamAir s information security, data protection, and regulatory requirements (e.g., PACA, PCI-DSS).
Key Performance Indicators (KPIs)
- Application uptime and incident response SLAs
- Successful execution of projects and system rollouts
- Commercial system availability during peak times
- Vendor SLA compliance and stakeholder satisfaction
- Team performance and internal knowledge transfer
Desired Candidate Profile
Qualifications & Experience
- Bachelor s degree in IT, Computer Science, or Engineering. Master s preferred.
- 8 12 years in airline applications or related digital systems.
- At least 3 5 years in a managerial or lead role overseeing PSS/DCS or Airport/OPS platforms.
- Hands-on experience implementing or managing solutions with vendors like Radixx, SITA, Navitaire, Amadeus, Sabre, or similar.
- Experience with OTA integrations and travel aggregator APIs a strong plus.
- Exposure to Microsoft 365 tools, Power Platform, and modern MDM strategies.
Skills & Attributes
- Strong grasp of airline business workflows (check-in, boarding, booking, loyalty, etc.)
- Project and vendor management excellence
- Communication, team leadership, and conflict resolution
- Ability to simplify technical discussions for business leaders
- Passion for operational excellence, digital innovation, and user satisfaction
Company Industry
- Internet
- E-commerce
- Dotcom
Department / Functional Area
- IT Software
Keywords
- IT Applications Manager
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