Investment Operations Manager

MetLife Services and Solutions, LLC

Oversee daily investment operations, including fund administration and custodian activities, ensuring accuracy and compliance with regulatory standards.

• Monitor and review NAV calculations, reconciliations, and reporting from fund administrators.
• Implement and maintain governance frameworks for investment operations, ensuring adherence to internal policies and regulatory obligations.
• Act as the key point of contact for fund managers, custodians, and other external stakeholders to ensure smooth operational processes.
• Coordinate with internal teams (Finance, Risk, Compliance) to support investment-related activities and resolve operational issues.
• Prepare and review regulatory reports and ensure timely submission to relevant authorities.
• Manage operational risk by identifying gaps and implementing controls within investment processes.
• Support audits and regulatory inspections related to investment operations.
• Drive improvements and automation initiatives to enhance efficiency and reduce operational risk.

COMMUNICATIONS & WORKING RELATIONSHIPS:

Internal:

• Finance, Risk, Compliance, and Legal teams for governance, reporting, and regulatory alignment.
• Senior management for updates on investment operations and risk management.

External:

• Fund administrators and custodians for operational oversight and issue resolution.
• Fund managers for investment execution and operational coordination.
• Regulatory authorities for mandatory reporting and compliance matters.

QUALIFICATIONS, EXPERIENCE, & SKILLS:

• Bachelor s degree in finance, Accounting, Economics, or related field.
• Professional certifications (CFA, CAIA, or equivalent) preferred.
• Minimum 7 10 years of experience in investment operations, fund administration, or asset management.
• Strong knowledge of regulatory requirements for investment entities in the region.
• Expertise in fund accounting, NAV oversight, and custodial processes.
• Excellent analytical and problem-solving skills with attention to detail.
• Proficiency in investment systems and MS Office tools; experience with automation solutions is a plus.

COMPETENCIES REQUIRED:

• Attention to Detail: Ensures accuracy in all operational and reporting activities.
• Regulatory Compliance Orientation: Maintains strict adherence to laws and internal policies.
• Stakeholder Management: Builds strong relationships with internal and external partners.
• Result-Oriented: Delivers timely and high-quality outputs under pressure.
• Risk Awareness: Identifies and mitigates operational risks proactively.
• Communication Skills: Clear and effective communication across all levels.