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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Lead and develop infrastructure technical operations engineers and service owners.
- Manage day-to-day technical operations of the team.
- Handle customer escalations effectively to enhance satisfaction and productivity.
- Drive and follow up on service improvement plans through operational service owners.
- Monitor and manage backend server health.
- Ensure services meet availability and performance targets.
- Possess in-depth knowledge of cloud services and related technologies (VMware, ESXi, Vcenter, Vsphere, Server Hardware, Storage, RAID systems, Azure & O365).
- Strong technical understanding of infrastructure services (Active Directory, DHCP, DNS, Windows Servers, print & file sharing).
- Skilled in configuration management and automated deployment.
- Familiar with IT security requirements and policies.
- Certifications in ITIL and/or Azure are advantageous.
- Experience with Linux is a plus.
- Demonstrate strategic thinking, people management, and organisational leadership skills.
Desired Candidate Profile
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.br> As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.br> We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.br> #VOIS #BeUnrivalled #CreateTheFuture
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
Company Industry
- Telecom
- ISP
Department / Functional Area
- Engineering
Keywords
- Infrastructure Technical Lead (VOIS)
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Vodafone
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.br>
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.br>
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.br>
#VOIS #BeUnrivalled #CreateTheFuture