Urgent opening for Infrastructure Architect wipro

· Managing the day to day operational and Projects tasks within the IT Infrastructure team.

· Managing the IT Infrastructure staff by recruiting and training employees, communicating job expectations and monitoring performance.

· Overseeing the annual IT budget and ensuring cost effectiveness.

· Monitoring daily operations, including server hardware, software and operating systems.

· Coordinating technology installations, upgrades and maintenance.

· Testing, troubleshooting and modifying information systems so they operate effectively.

· Generating performance reports for operating systems and the Service Desk function.

· Ensuring all IT activities are performed within the parameters of applicable laws, codes and regulations.

· Evaluating technology risks in order to develop a network disaster recovery plan and backup procedures.

· Keeping up to date with advances in technology and industry best practice.

· Demonstrating a deep technical and strategic understanding of the IT Services and Operations delivered by Sterling.

· Solving complex and diverse problems by continually re-evaluating new and/or conflicting factors.

· Managing internal and external communications and being the primary contact of escalation for business issues.

· Embodying our company values, which are: be reliable, be caring, be transparent and be willing.

Requirements for the role

· Previous experience of leading an operations management team within an IT capacity.

· Proven knowledge and experience of delivering technical support services.

· Experience in ITIL processes;

· Service Performance Management

· Critical Issues Management

· Service Level Management

· Strive to deliver results and exceed customer expectations.

· Experience with implementing and maintaining effective data protection services, including security, backups and disaster recovery.

· Experience with hybrid environments including on-premises and cloud services.

· Strong stakeholder management skills.

· Good attention to detail, improving process efficiency without sacrificing quality.

· Strong communication skills and ability to build and maintain productive relationships with customers, subordinates, peers and senior management.

· Effective people management skills.

· Ability to collaboratively solve complex problems.

· Ability to work under pressure and managing conflicting priorities.

· Facilitation and project management skills.