Indoor Software Helpdesk Agent

BIM POS SARL

What You'll Do

• Handle and resolve client support tickets using email, chat, WhatsApp, BIM LOG, and other platforms
• Provide assistance on software usage, troubleshooting, and general operational questions
• Diagnose and resolve issues with POS software, hardware, and business systems
• Access client machines remotely to troubleshoot and install updates or fixes
• Upgrade and maintain BIM POS software and patches on client systems
• Follow up with clients to ensure satisfaction and issue resolution
• Help improve documentation by writing and editing user manuals
• Collect feedback and suggest improvements to enhance support quality

You Are a Great Fit If You:

• Have 1 to 3 years of experience in a technical support or IT-related role
• Hold a degree in MIS or a related IT/computer field
• Have basic knowledge of SQL and a foundational understanding of software systems
• Are confident and professional on the phone and in written communication
• Have a positive, proactive attitude and a customer-success mindset
• Are fluent in English (French is a plus)
• Have basic programming knowledge (a plus, but not required)

Why Join Us

• Work with a supportive team and a growing tech company
• Receive hands-on training on real support systems
• Learn the ins and outs of POS systems and IT operations
• Make a real impact by helping clients run their businesses smoothly
• Be part of a company that values innovation, learning, and excellence

Ready to take your IT support career to the next level? Join BIM POS and grow with us.