Indirect Sales Account Executive Zain

Responsibilities

• Understand Indirect Sales strategy and plans and participate in the achievement of objectives and targets
• Implement Indirect Sales policies and procedures in order to ensure the fulfilment of organizational requirements whilst delivering high-quality services
• Gain and maintain a thorough understanding of Zain IQ product base
• Conduct regular visits to defined DROS as per the journey plan in order to collect market intelligence related to competitive activities in the market
• Monitor and report consumers feedback at defined DROS on Zain IQ products, log and follow up any consumer complaint
• Ensure DROS s owner engagement to Zain IQ products and full awareness of consumers detailed benefit plans
• Draft rejected contract report per distributor and inform each distributor about the number of rejected contracts
• Inform distributors on daily basis about documentation discrepancies in order to adjust documents to match with the documentation received from the archive side
• Inform the distributors about SIM irregularities and vouchers inaccuracies
• Report urgent and important issues as well as distributors inquiries and concerns to the Account Senior Executive for advice on best course of action
• Identify daily activation account per distributor and inform the distributors on daily basis on their status report on the SIM activated

Education, Experience, and Competencies

Education

• Bachelor s degree in business administration-related field or equivalent

Experience

• Up to 2 years of experience in related field

Competencies

Behavioral

• Serving our customer
• Achievement Driven
• Team Work
• Information seeking
• Problem Solving and Creativity
• Relationship Building
• Initiative

Technical

• Oral & Written Communication
• Technology Application
• Sales Management

IDE Competency

• Courage to Engage
• Addressing Bias
• Allyship