In Room Dining Order Taker Hilton Hotels

An In Room Dining Order Taker is responsible in answering room service telephone and takes guest order in helpful, courteous and helpful manner to ensure total guest satisfaction. the role includes selling sides, desserts and beverages to enhance profitability, enters order into computerized system and settles check upon delivery of the order.

What will I be doing?

An In Room Dining Order Taker is responsible in answering room service telephone and takes guest order in helpful, courteous and helpful manner to ensure total guest satisfaction. the role includes selling sides, desserts and beverages to enhance profitability, enters order into computerized system and settles check upon delivery of the order. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Promptly answer Room Service calls, announce any specials, promote menu items and answer questions regarding preparation methods.

• Document orders, repeat items back to callers to ensure accuracy and quote expected arrival time with speed and accuracy.

• Immediately input order information into point of sale system, allowing kitchen staff to begin

• preparation; note any special requests clearly. Give food server hard copy of check to be delivered with order.

• Processes payment for orders upon return of the Room Service Server.

• Complies with accounting guidelines regarding receipt of payments, check total verification, tip disbursement, cash drawer and house bank management. Maintains house bank in accordance with policy

• Answer calls for pick-up of trays and/or tables and direct bus persons to retrieve items.

• Respond to guest complaints in a positive manner, negotiate a compromise and implement solution.

• Perform general cleaning tasks to adhere to health and safety standards.

• Keep work area clean and organized.

• Complete other duties as assigned by supervisor.

What are we looking for?

An In Room Dining Order Taker serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Ability to operate a keyboard to input Point of Sale procedures to pre-check, input order and close out the check.

• Ability to listen and respond to demanding Guest needs
• Excellent interpersonal and communication skills
• Ability to comprehend written product labeling instructions to enable the safe application of products and processes within the hotel.
• Ability to remember, recite and promote the variety of menu items.
• Committed to delivering high levels of customer service
• Ability to work under pressure
• Previous experience in similar role in a luxury environment

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!br>