In Room Dining Order Taker voco

YOUR DAY-TO-DAY:

• Answer all in-room dining phone calls promptly and professionally, using proper etiquette and the hotel's standard script.
• Take accurate food and beverage orders from guests and input them into the POS (Point of Sale) system.
• Ensure a thorough understanding of the menu items, including ingredients, dietary restrictions, and preparation times.
• Upsell menu items and suggest alternatives or pairings to enhance the guest experience and increase revenue.
• Coordinate with kitchen and service team to ensure timely preparation and delivery of orders.
• Monitor the status of all in-room dining orders and update guests with any delays or issues.
• Handle guest complaints or issues with empathy and escalate to management when necessary.
• Maintain cleanliness and organization of the order-taking area and related materials.
• Keep updated records of special requests, dietary needs, or VIP guest preferences.
• Perform other duties as assigned by management to ensure smooth operation of the department.

WHAT WE NEED FROM YOU:

• High school diploma or equivalent; hospitality or customer service education is a plus.
• Previous experience in a hotel, restaurant, or call center environment preferred.
• Strong verbal communication and telephone etiquette skills.
• Proficient in using POS systems and basic computer applications.
• Ability to multitask, prioritize, and remain calm under pressure.
• Exceptional attention to detail and accuracy in order taking.
• Flexibility to work shifts, including evenings, weekends, and holidays.
• Positive attitude and a strong commitment to guest satisfaction.