ICT Service Desk Administrator

Minlo

Employer Active

Posted 16 hrs ago

Experience

2 - 5 Years

Job Location

Cairo - Egypt

Education

Any Graduation()

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Duties and tasks

  • Install, configure, and troubleshoot User s computers including Windows and Mac Operating systems.
  • Install, configure, troubleshooting Printing and Imaging devices as but not limited to Printers, Photocopiers, Scanners.
  • Install, configure, and troubleshoot basic network devices to maintain user connectivity for wired and wireless connections.
  • Excellent knowledge and hands on experience for OSI Network model and well-known Network protocols.
  • Average Microsoft Systems knowledge and hand on experience including windows 7, 8, 10, 11 and initial knowledge on Windows Server editions.
  • Initial Network devices Knowledge include configuration for Switches, Routers, Access points, fingerprint devices, etc.
  • Average knowledge and hand one experience on install, configure, troubleshoot, and support Microsoft office applications.
  • Average knowledge of File system types.
  • Average knowledge of types of sharing folders permission types.
  • Average knowledge for Backup concept and types.
  • Initial knowledge of endpoint devices security.
  • Initial knowledge of Cloud concepts and cloud types.

Desired Candidate Profile

  • Able to install and troubleshoot Microsoft Operating Systems with all their configuration in Domain and workgroup environments.
  • Able to install and troubleshoot basic network devices with all its mandatory configuration in Domain and Workgroup environment.
  • Able to install and troubleshoot Printing and Imaging devices with all its mandatory configuration in Domain and Workgroup environment.
  • Able to install and troubleshoot Microsoft Office applications in Domain and Workgroup environments.
  • Able to communicate with staff in a professional way including verbal, written and electronic channels.

Course and Trainings

  • Cisco Certified Network Associate (CCNA),
  • Cisco Certified Network Professional (CCNP)
  • Microsoft Certified Systems Engineer (MCSE)

Company Industry

Department / Functional Area

Keywords

  • ICT Service Desk Administrator
  • Manufacturing

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