Human Capital Senior Associate - Managed Services

PricewaterhouseCoopers

Roles and Responsibilities:

Daily tasks and delivery expectation

• Ensure timely and accurate execution of tasks across payroll, offboarding, and HC data change processes.

• Lead updates and maintenance of key documentation, including Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), and RACI matrices for different HC services such as payroll and absence management.

• Validate senior-level data points, including Sapience profiles, bank details, and insurance jurisdiction, ensuring accuracy and compliance

• Supervise the offboarding process, ensuring all required procedures are followed and exit documentation is completed.

• Oversee and enhance operational activities related to HC services, including record maintenance, contract management, and adherence to company policies

• Provide strategic support for HC operations through data management, reporting, and leadership of HC-related projects.

• Collaborate with cross-functional teams to ensure seamless execution of people operations and proactively address issues or concerns

• Mentor and support junior associates, fostering development and knowledge sharing within the team.

• Contribute to other HC-related practices and initiatives as needed

• Partner with Finance, Rewards, and HC Operations teams to resolve escalations and align on service delivery standards

Expected Skills:

Specific learned abilities or technical skills

• Team player with strong verbal and written communication skills

• Excellent communication and interpersonal skills, with the ability to engage senior stakeholders.

• Comfortable working in a cross-cultural environment, in a virtual working model

• Maintaining knowledge of current and emerging technology trends and experience innovating with new HC tools.

• Ability to work collaboratively and demonstrate leadership within cross-functional teams.

• Experience in Managed Services or similar fast-paced, client-facing environments is a plus.

Expected Competencies:

Values, behaviors & attitude

• Communicate with impact conveys ideas clearly and confidently across all levels

• Results-driven consistently delivers high-quality outcomes aligned with business goals

• Stronge leadership and mentoring capabilities support team development and fosters a culture of growth.

• Stakeholder management and customer service orientation builds trusted relationships and ensures a positive experience for internal clients

• Advanced knowledge of HR systems and processes demonstrates expertise in core HC tools and workflows

• Analytical mindset with a focus on operational excellence uses data to drive decisions and improve efficiency

• Change management and organizational excellence leads and supports initiatives that enhance agility and performance

Required Language Skills:

Proficient in written and spoken in both Arabic and English languages

Minimum Education and Specific Qualification:

Bachelor s degree in HR, Administration, Finance or any related field