HR Service Associate

SAP

Job Family Definition
People & Culture Local Services (PCLS) are Functional Specialists providing unique country expertise to deliver best in class customer experience across the employee life cycle while at the same time driving operational excellence to ensure compliance. With collaboration being at the core of the team's success, LHRS acts as a liaison between country and global HR service delivery teams, forming key partnerships with HR Directors, People Relations, Total Rewards and all other HR teams, corporate functions, and external vendors. This partnership, acting as country subject matter experts is key for the successful implementation of new policies, services, and tools.
The PCLS Associate Consultant focuses on building up on their local HR policy, employment legislation, regional and process knowledge to work more independently in their role. They utilize their unique country knowledge, local HR Policy, employment legislation, regional and process knowledge, and is responsible for delivering PCLS portfolio items either onsite or remotely acting as local subject matter experts.
Key Responsibilities and Tasks
Employee Lifecycle Support
- Evaluates and validates local HR policy and legislative compliance for contractual changes, absence management, benefits operations and end of employment.
- Delivers new hire day 1 onboarding sessions.
- Offers a broad 1:1 consultancy to SAP's internal customers on local HR policies.
- Ensures accurate knowledge and content management on all-relevant platforms are in place as well as SAP One updates for PCLS specific portfolio items.
- Acts as a 2nd level case manager for local HR policy queries in a service orientated and compliant way.
- Manages non-digital employee files and HR documentation wet signatures in countries where it is a legal and/or language requirement.
- Supports local regulatory activities to ensure country compliance.
Supports Process Improvement & Innovation
- Continuously monitors service level agreements (SLAs), key performance indicators (KPIs), and customer feedback seeking ways to improve work and processes, assessing service efficiency, risks, utilization, and customer experience.
- Actively supports on process improvement and innovation initiatives/projects and its subsequent change management activities.
Partnership with other HR teams
- Acts as a trusted partner and liaison with other HR teams, stakeholders, and vendors for the successful implementation and enhancements of new and existing local policies, tools, and processes as a country subject matter expert.
- In exceptional cases may represent other HR teams who are not located onsite, where on-site HR presence is essential for compliance reasons (examples: wet signature documentation - in/voluntary termination notice, salary deduction; in-person SAP HR representation at government offices, embassies, etc.
Experience & Educational Requirements
Experience & Language Requirements
-3-5 years working experience in HR, preferably in a multinational company in IT sector.
-Local employment legislation knowledge essential.
-Bi-lingual skills (English + Arabic).
-HR experience in the following areas: staffing, benefits, compensation, employee relations, payroll and data maintenance.
-Experience working within a customer orientated environment preferred.
Education
Bachelor s degree in Business Administration or related field.
Professional Training & Certification
HR certificate and technical skills certificate (MS Office)