HR Operations Specialist

ADB SAFEGATE

You will make an impact by .

• Be the Regional HR Expert: Act as the first point of contact for all employee inquiries across the MEA region, providing timely and accurate guidance on topics including benefits, leave, time registration, and local policies.
• Deliver Flawless Regional Payroll: Take full ownership of the end-to-end monthly payroll for the UAE, Saudi Arabia, Qatar, Kuwait, India, Turkey, and South Africa. This includes managing external vendors and handling country-specific complexities like end-of-service gratuity (GCC), statutory contributions (India, Turkey, South Africa), and the Wage Protection System (WPS).
• Drive Regional HR Administration: Expertly manage all employee documentation throughout their journey with us, from contracts and onboarding (with a focus on process improvements) to job changes, and visa and work permit processing for expatriate employees across the GCC.
• Ensure Data Integrity & Compliance: Maintain pristine accuracy of employee data across all HR systems (SuccessFactors, ProTime, etc.), ensuring full compliance with the distinct labour laws and data privacy regulations in each country.
• Enhance the Employee Experience: Troubleshoot employee issues with empathy and cultural awareness, providing thoughtful solutions that create a consistently positive work environment across diverse locations. This includes contributing to initiatives that support employee career growth and development.
• Improve & Innovate: Identify opportunities for significant process improvement and automation tailored to regional needs. You will document processes, update policies, and help keep our HR SharePoint pages current and relevant for all employees. You'll also play a key role in revamping our regional onboarding process to ensure a best-in-class experience.
• Collaborate and Support: Partner closely with the HR Director on regional strategic tasks, support local events, and prepare standard and ad-hoc reports by analysing data from across the region.
• Manage Vendor Relationships: Oversee relationships with payroll and insurance providers across the region, managing renewals and ensuring service level agreements are met.