HR Operations Manager / Delivery Lead KSA

Client of ITHR 360° CONSULTING FZE

We are seeking a results-driven HR Operations Manager / Delivery Lead to manage end-to-end HR service delivery, SLA governance, and operational compliance across our KSA portfolio. The ideal candidate will have a deep understanding of HR shared services frameworks, process optimization, and performance governance, ensuring seamless execution of HR operations aligned with business SLAs and regulatory standards.

Key Responsibilities

• Lead and govern HR service delivery operations, ensuring adherence to defined SLAs, KPIs, and quality benchmarks.

• Implement HR process governance frameworks for efficiency, compliance, and audit readiness.

• Drive operational excellence initiatives through data analytics, root-cause analysis, and continuous improvement programs.

• Oversee workforce onboarding, payroll coordination, employee life cycle management, and HRIS operations across KSA.

• Manage SLA dashboards, performance metrics, and governance reviews with internal and external stakeholders.

• Lead delivery planning, risk management, and escalation control for HR shared services.

• Ensure compliance with Saudi labor laws, GOSI, and localization (Saudization) mandates.

• Collaborate with business and technology teams to enhance HR digital workflows and automation.

• Build, mentor, and performance-manage delivery teams to ensure operational agility and accountability.

Requirements

• Bachelors/Masters degree in Human Resources, Business Administration, or related field.

• 10+ years of progressive HR operations/delivery management experience, ideally in a shared services or delivery governance environment.

• Proven track record in SLA governance, service transition, and delivery operations.

• Strong command of HR systems (SAP SuccessFactors, Oracle, or Workday) and workflow automation tools.

• Deep understanding of KSA labor law, HR compliance frameworks, and payroll governance.

• Advanced skills in reporting, data-driven decision-making, and operational analytics.

• Fluent in Arabic and English with strong stakeholder and client management capability.

• Immediate availability is preferred.

Preferred Competencies

• Strong delivery governance and service management acumen (ITIL/Lean Six Sigma preferred).

• Experience in managing multi-country or multi-entity HR operations within the GCC.

• Ability to design and execute performance management dashboards, SLA trackers, and compliance frameworks.

• Excellent interpersonal and communication skills for executive-level reporting.