Job Description

Roles & Responsibilities

Are you seeking an opportunity to work with Premier Inn Hotels Middle East. Want to develop your career with a known brand who puts its people first? This might be the role for you!

Our Housekeeping Team Leaders are at the front line when delivering an outstanding product to the guest. Not only do you support to lead, motivate and train our housekeeping team, you are also responsible for releasing rooms to meet the standards required. Often you will interact with the guest, managing expectations in an friendly and down to earth manner taking great pride and attention towards creating a service that our guests love.

What will I be doing?

Leads by example to develop strong guest relationships with repeat or long stay guests, encouraging guests to complete hotel reviews and increase name mentions.
Responsible for all first level escalations and to make decisions in line with the role scope or escalates accordingly.
Ensures the safety of all guests and manages emergency responses as required in line with company policies and procedures.
Ensures team compliance on delivery of all housekeeping policies, procedures, & standards
Ensures room cleanliness and hygiene, chemical handling and PPE practices are followed by the team
Completes daily inspections for trolleys, guest rooms, storage, public areas, back offices and laundry.
Ensures lost and found items are appropriately reported and recorded
Ensures any safety hazards or violations are appropriately managed
Completing reports and filing appropriately
Ensures maintenance issues raised are completed appropriate
Reviews and manage stock levels
Preparation of room allocations, shifts and daily, weekly and monthly reports
Action cleaning programs with the HKM, OM and Team
Immediately raises inconsistencies in procedures, practices or systems to the HKM for reviews into training
Conducts 10@10, shift briefings & shift handovers.
Monitors & ensures individual & team KPI s, objectives, development plans or training requirements are delivered or completed
Provides coaching, training & development to the team in line with objectives on a daily basis & through 1:1 meetings.
Supports the Housekeeping Manager with feedback in relation to the team s performance reviews and development potential of team members for succession.
Adheres to & ensures the safety of the team, managing emergency response as required in line with company policies and procedures.

Requirements

Training, coaching & feedback
Delegation
Conflict management & problem-solving
Communication skills
Performs under pressure
Fostering a Team Environment
Ability to multi-task
Planning & organizing skills
Attention to detail
Time management

Experience

You will be likely to have minimum of 1year experience leading a reception team of a branded hotel.
Computer Literate Microsoft Office
Operations Systems - Opera
Hygiene and safety experience

Housekeeping Team Leader Premier Inn Hotels LLC

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