Housekeeping Supervisor Five Hotels and Resorts

The Candidate

A Driven Self-Starter, you have Excellent
Communication, Leadership and Organisational Skills. As an Astute Creative and
Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a
Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and
You Execute Tasks Proactively with Precision and Finesse. A Can-Do! Attitude
Coupled with An Inherent Flair for Taking Ownership Makes You a Highly
Motivated Go-Getter.

Your Outgoing and Approachable Nature enables you to
Seamlessly Connect with other FIVERs and key Stakeholders, ensuring that
Their and Your Journey at FIVE is nothing short of Sensational. Joining our Housekeeping Team as a Housekeeping
Supervisor will Empower you to deliver Exceptional Experiences across our
award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential
in a Buzzing Environment that will take your Career to New Heights!

What We re Looking For

• A
  minimum of 1-2 years of Supervisory Experience in a Luxury Hotel environment in
  the UAE.
  
• High School Diploma or equivalent
  Qualification, with a preference for additional certifications or training in
  Hospitality Management or Housekeeping Expertise.
  
• Knowledge and experience with Forbes
  and Leading Quality Assurance (LQA) Standards is advantageous.
  
• Computer
  literacy, with a mastery of Word, Excel, and Outlook, while possessing an
  exceptional knowledge of Hotel PMS, specifically Opera.
  
• Strong
  understanding of Industry Regulations is beneficial.
  
• A
  Proactive Nature, coupled with a meticulous Eye for Detail, ensuring every
  aspect of the Operation is curated to perfection.
  
• Excellent communication and interpersonal
  skills, leveraging
  strong verbal and written skills to engage effectively with guests, FIVE Tribe
  Members, and stakeholders.
  
• Next-Level
  Organisational and Supervisory skills, effectively leading and inspiring the
  FIVE Tribe to New Heights.
  
• Find
  creative solutions and take ownership of all duties and tasks assigned, while
  ensuring an unparalleled Journey at FIVE.
  
• Skills
  in Improving Customer Satisfaction and Driving Profitability, showcasing a
  commitment to Industry-Leading Standards.
  
• FIVE-Styled Visionary thinking by finding creative solutions, while
  taking Ownership for all duties and tasks assigned.
  
• Impeccable
  communication skills, both verbal and written, with fluency in English.
  Additional languages are a Plus.
  
• A
  hands-on attitude, fuelled by a Can-Do! Spirit.
  

Key
Responsibilities

• Oversees the Daily Operations of FIVE s
  award-winning Housekeeping Department with a FIVE-Styled Approach and to meet
  Guest demands seamlessly.
  
• Maintains sensational Attention to Detail,
  curating stunning Guest Rooms, Public Areas, and back-of-house spaces to adhere
  to FIVE's next-level standards of FIVE-Star Luxury.
  
• Inspires, trains, and mentors the Housekeeping
  Team to apply boundary-breaking Cleaning Techniques, ensuring safety protocols
  and Guest service is nothing short of exquisite.
  
• Monitors and controls the Usage of
  premium Housekeeping Supplies and equipment, ensuring lavishly stocked
  inventory that guarantees Cleanliness at all times.
  
• Prioritises Guest Satisfaction by Celebrating
  Excellence in Housekeeping, addressing and resolving any Guest concerns immediately,
  whilst embodying the Vibe at FIVE.
  
• Ensures Compliance with all Housekeeping
  Policies, procedures, and industry-leading Brand Standards.
  
• Conducts regular, remarkable Inspections
  of Guest Rooms and public areas, elevating the Guests Journey at FIVE and
  promptly addressing any areas for improvement.
  
• Fosters effective Communication and Collaboration
  with other Departments, igniting a behind-the-scenes 'Vibe at FIVE' that
  ensures seamless Guest Experiences.
  
• Communicates
  issues to the next shift with Enthusiasm and completes any Required Paperwork
  with a remarkable Attention to Detail.
  
• Maintains Records, reports, and
  documentation of Housekeeping Activities, providing an award-winning level of Organisation
  and Care for room occupancy, maintenance requests, and lost and found items.
  
• Follows
  FIVE s Safety and Security Policies and Procedures, Reporting any maintenance
  problems, safety hazards, accidents, or injuries immediately.
  
• Promotes and enforces first-in-class Health
  and Safety Practices, championing the use of Personal Protective Equipment
  (PPE) and exemplary cleaning and chemical handling Protocols.
  
• Completes
  all required Safety Training and Certifications with a Can-Do! attitude.
  
• Maintains a
  top-notch Personal Appearance and clean Uniform, ensuring a Professional and
  Insta-Perfect Look.