Housekeeping Manager Four Seasons Hotel

What You Will Do

• Select and recruit qualified people, schedule, hire and train all housekeeping personnel, inclusive of third-party staff for i.e. overnight cleaning of public areas.

• Control all departmental costs including labor, guest room supplies and cleaning supplies, yet ensure services rendered the guests are of the highest standards.

• Maintain accurate records on all housekeeping & laundry personnel and up to date payroll records, submitting transmittal sheets to the payroll department weekly.

• Establish and maintain accurate inventory records on guestroom and cleaning supplies, equipment, linens and uniforms.

• Ensure all personnel look after their equipment and treat them with proper care.

• Schedule and conduct monthly staff meetings to maintain good communication and high moral standards within the department.

• Establish good cleaning and preventative maintenance programs to ensure appearance and life of all furniture, fixtures and equipment.

• Establish a cleaning program maintaining top quality standards in training, performance, procedures, and productivity pertaining to all public guest areas.

• Work with all departments to meet their needs as it relates to Housekeeping and the laundry.

• Submit yearly capital improvement program budget to management as well as yearly budgets for labor and operating expenses with relation to occupancy forecast.

• Inspect daily all areas of responsibility, maintaining the highest quality of standards. This includes public areas, guest rooms, storage areas, and laundry/valet, uniform, guest and linen areas.

• Work with all personnel in Housekeeping in keeping all areas in top quality to ensure the highest guest satisfaction and to meet corporate standards and policies of Four Seasons.

• Work with the laundry and valet supervisor to maintain top quality work in all areas of hotel linens and guest and employee cleaning and laundry.

• Maintain accurate ledgers and records on all housekeeping operations.

• Conduct performance evaluations in accordance with hotel policies, disciplines and makes recommendations for termination of housekeeping personnel.

• Coordinate the needs of any condominium/co-op owners in relation to housekeeping services.

• Respond properly in any hotel emergency or safety situation.

• Perform other tasks or projects as assigned by hotel management.

What you bring

• The ideal candidate brings forward creativity and innovative ideas, an inspired mentor to the team.

• The candidate must have great organizational skills, good business acumen, a strong work ethics and people-management and facilitation skills.

• The candidate must have three to five years' experience as Housekeeping Manager in a luxury, fast-paced environment.