Housekeeping Host (Room Attendant) Hilton Hotels

Being a Great Team Member

Come to work every day with a smile on your face

Be a reliable and motivated member of the Housekeeping team

Communicate clearly and constructively with team members in all areas of the hotel to help deliver great brand-unique guest experiences at our hotel.

Always deliver fair share in team tasks and support colleagues whose workload may temporarily be heavy, this includes helping out in F&B service and stewarding

Provide constructive suggestions/feedback to your Line Manager on products, processes and procedures to contribute to our continuous improvement efforts

Be aware of planned team meetings and learning sessions and attend as required

Show interest in learning something new every day.

Participate positively in pre and post shift briefs and hotel team huddles and apply learning the next day

Volunteer to participate in company campaigns like Travel with Purpose or TM committees

Execute duties as assigned by the Hotel Leadership team

Be open to acquiring new knowledge and skills in areas such as guest service, stewarding, kitchen or maintenance to be able to provide support to these departments where required, and at the same time improve chances of a faster career progression

Housekeeping Specifics

Execute cleaning duties as assigned with maximum levels of skill, knowledge, commitment and efficiency.

Be familiar with our CleanStay standards and procedures and dutifully apply them

Organise your assigned work area to be able to execute assigned housekeeping tasks effectively & efficiently, to the required CleanStay, brand and hotel standards

Take time to be a great host and engage with guests in public areas such as corridors, elevators, in front of guest rooms etc. Greet friendly and with a smile on your face, do a bit of small talk, ask for their feedback and enquire what you and your colleagues can do to make their guest experience an even better one!