Housekeeping Attendant The First Group

SUMMARY

To ensure that all guest and colleague areas are maintained to a high standard of maintenance and cleanliness, as assigned by the Housekeeping Management Team and in accordance with the Company policies, procedures and standards as laid out by the management to ensure maximum guest satisfaction.

KEY RESPONSIBILITIES

• Reports for duty punctually always wearing the correct uniform and name badge.
• Attends the morning/evening briefing at the beginning of the shift.
• Collects the section key against signature and room report from the housekeeping office and returns them at the end of the shift.
• Cleans assigned rooms thoroughly, making the necessary arrangement in guest rooms and replenishing linen and guest supplies.
• Tidy and arrange Guest belongings when cleaning Guest rooms and bathrooms to ensure compliance with the standards of the Hotel.
• Inspects all facilities, furniture and fixtures and reports any damage to the Supervisor for action and follow-up.
• Informs Order Taker / Floor Supervisor of any missing/broken items found in rooms.
• Attends to the guest s requests and queries courteously and promptly in the course of duty.
• Inform Valet Service to collect Guest clothes for laundry, dry cleaning or pressing to maintain Guest satisfaction.
• Operate in a safe and environmentally friendly way to protect guests and colleagues health, safety and security as well as protect and conserve the environment.
• Does special general cleaning in guest rooms as per housekeeping daily, weekly, and monthly schedule and occupancy level.
• Cleans staircases, corridors, windows, and pantries on the assigned floors as and when requested.
• Cleans and stores all the equipment in proper place and keeps pantries well arranged.
• Pays particular attention to busy areas outside of section such as guest elevators inside and outside, ashtrays.
• Re-stocks the trolley & pantries for the next day.
• Keeps all housekeeping areas clean and tidy.
• Present and active in the training sessions provided by the hotel and department.
• Reports any maintenance issues immediately and do not release rooms with maintenance faults.
• Assist with preventative maintenance programmes.
• Does not allow anyone to enter in guest rooms except with the approval of the Supervisors.
• Reports any suspicious behaviour immediately.
• Reports damages or missing items.
• Does not give your master keys to any team member.
• Duties not limited in rooms only but also could be assigned in the Laundry/Runner.
• Duties not limited in Rooms but also could be assigned in Public area.